Terms of Service

Acceptance of Terms; Contracting Party

These Terms of Service, together with any Order Form, checkout confirmation, invoice, online subscription confirmation, production activation confirmation, pilot terms, partner terms, acceptable use policy, privacy policy, data processing addendum, refund and cancellation policy, and any other document expressly incorporated by reference, constitute a legally binding agreement (collectively, the “Agreement”) between the customer identified in the applicable account, order, invoice, or transaction record (“Customer,” “you,” or “your”) and RUU AI, operated by SAVOIR (“RUU,” “RUU AI,” “SAVOIR,” “we,” “us,” or “our”).

By accessing or using any website, dashboard, demo environment, AI receptionist service, AI calling service, partner portal, call workflow, call recording, transcript, campaign tool, production activation service, managed setup service, or other offering made available by RUU (collectively, the “Services”), you accept and agree to be bound by this Agreement. If you are using the Services on behalf of a company, agency, clinic, ecommerce business, service business, partner, or other legal entity, you represent that you have authority to bind that entity to this Agreement.

If you do not agree to this Agreement, you must not access or use the Services. Continued use of the Services after any update to this Agreement constitutes acceptance of the updated Agreement.

Definitions

For purposes of this Agreement, the following terms have the meanings set forth below. Capitalized terms not defined in this Section have the meanings given elsewhere in this Agreement or in the applicable Order Form.

• “Account” means any account, login, user profile, workspace, partner profile, organization profile, dashboard, or administrative access point created for use of the Services.
• “AI Calling Agent” means any RUU-powered outbound calling workflow, campaign, or agent configured to contact leads, prospects, customers, patients, guests, order recipients, business contacts, or other persons for a supported business purpose.
• “AI Receptionist” means any RUU-powered inbound call-handling workflow or agent configured to answer, qualify, route, schedule, collect information, respond to routine inquiries, log outcomes, or otherwise handle inbound communications.
• “Call Data” means call recordings, transcripts, call summaries, caller numbers, recipient numbers, timestamps, call metadata, call dispositions, tags, notes, routing decisions, call outcomes, campaign status, extracted fields, and related information generated or processed through the Services.
• “Customer Content” means any data, contacts, scripts, prompts, call lists, FAQs, business knowledge, recordings, files, CRM records, ecommerce order data, calendar data, lead data, customer data, documents, instructions, or other materials submitted, uploaded, transmitted, connected, or otherwise made available by Customer or on Customer’s behalf.
• “Demo Account” means a limited, evaluation, sample, non-production, or preview environment that may include simulated workflows, sample call logs, demo recordings, demo transcripts, dashboard examples, or restricted features.
• “Fees” means all charges payable for the Services, including subscription fees, setup fees, onboarding fees, production activation fees, pilot fees, workflow configuration fees, usage charges, telephony fees, overage charges, taxes, add-ons, and any other amounts stated in an Order Form or otherwise disclosed at checkout.
• “Order Form” means any online checkout page, pricing page selection, subscription confirmation, invoice, written order, quote, proposal, statement of work, plan confirmation, pilot confirmation, dashboard billing page, or other transaction record identifying purchased Services, Fees, term, billing frequency, or commercial terms.
• “Production Activation” means configuration, preparation, testing, and activation of business-specific live workflows, phone routing, AI agents, call scripts, prompt behavior, business knowledge, integrations, or campaign settings for use with real business communications.
• “Platform Data” means de-identified, aggregated, diagnostic, performance, security, telemetry, analytics, usage, error, and operational data generated by or from the Services, excluding Customer Content in a form that directly identifies Customer or an individual.
• “User” means any employee, contractor, representative, administrator, agent, partner, or other person accessing the Services through Customer’s Account or on Customer’s behalf.

Service Description

RUU provides a managed AI voice platform and related services for business call workflows. Depending on the applicable plan, configuration, and approval status, the Services may include AI Receptionist workflows, AI Calling Agent workflows, dashboard access, call logs, call recordings, transcripts, summaries, outbound campaigns, inbound reception, missed-call recovery, lead qualification, appointment request handling, COD order confirmation, review or feedback calls, routing, escalation logic, custom training, business knowledge configuration, phone infrastructure coordination, supported integrations, and ongoing management within the applicable plan scope.

RUU is not merely a generic chatbot, unmanaged API, or self-serve developer tool. The Services may include managed configuration, workflow preparation, voice setup, call-flow review, testing, operational support, and maintenance. The precise scope of Services depends on the plan, written confirmation, and any additional terms agreed by the parties.

RUU may modify, update, enhance, discontinue, suspend, or replace any feature, interface, provider, workflow, model, dashboard module, integration method, or technical component at any time, subject to applicable law and any expressly agreed written commitment.

Demo Accounts, Trials, Pilots, and Evaluation Access

RUU may make Demo Accounts, free trials, paid trials, pilots, beta features, evaluation environments, or limited preview access available from time to time. Unless RUU expressly states otherwise in writing, Demo Accounts and trial environments are provided for evaluation and familiarization purposes only and do not include live business-specific call handling.

Demo environments may contain sample records, simulated workflows, test call data, preview dashboard modules, illustrative metrics, demo recordings, or non-production examples. Such information may be incomplete, simulated, inaccurate, reset, removed, modified, or discontinued at any time.

If a trial, pilot, or evaluation offer requires a payment method and discloses post-trial billing, conversion, renewal, or activation charges, you authorize RUU to charge the applicable Fees unless you cancel before the stated deadline. Not using the Services, failing to log in, failing to review dashboard notices, missing reminder emails, misunderstanding the trial period, or forgetting to cancel does not by itself create a refund right, except where applicable law requires otherwise.

Production Activation and Managed Setup

Live production use requires approval, preparation, and activation. RUU may require plan selection, payment verification, completion of onboarding questions, workflow review, call purpose confirmation, script approval, calling-compliance confirmation, integration information, phone routing configuration, testing, and final launch approval before any business-specific live call handling is enabled.

Production Activation may require RUU to allocate personnel, infrastructure, configuration time, telephony resources, workflow preparation, business-specific training, voice behavior configuration, routing logic, testing, integration preparation, and launch support. Because this work is specific to Customer and cannot be returned once initiated, all setup, onboarding, configuration, pilot, voice setup, testing, Production Activation, and similar Fees are non-refundable once charged or once work begins, except where required by applicable law.

RUU may decline, delay, suspend, or refuse Production Activation where Customer’s requested workflow, call list, business model, industry, script, geographic scope, compliance posture, payment status, or technical requirements create unacceptable risk or fall outside RUU’s supported use cases.

Accounts; User Administration; Security

Customer is responsible for all access to and activity under its Account. Customer must ensure that all Users are authorized, trained, and bound by obligations consistent with this Agreement. Customer is responsible for maintaining the confidentiality of login credentials, restricting administrative access, removing former personnel, and monitoring Account activity.

Customer must promptly notify RUU of any suspected unauthorized access, credential compromise, security incident, or misuse of the Services. RUU is not responsible for losses, unauthorized changes, billing activity, workflow actions, data exposure, or call activity resulting from Customer’s failure to secure credentials, devices, integrations, user permissions, or third-party accounts.

RUU may implement access controls, authentication requirements, rate limits, usage controls, security reviews, or verification steps. Customer may not attempt to bypass, disable, interfere with, or circumvent any access, usage, security, billing, or compliance control.

Fees; Payment; Taxes

Customer will pay all Fees in accordance with the applicable Order Form, billing page, invoice, plan selection, or checkout confirmation. Fees may be charged monthly, annually, upfront, in arrears, by usage, by milestone, or according to another billing cadence disclosed at purchase.

Customer authorizes RUU and its payment processors to charge Customer’s payment method for all applicable Fees, including recurring subscriptions, renewals, post-trial conversions, setup fees, Production Activation fees, pilot fees, usage charges, taxes, overages, add-ons, plan upgrades, unpaid balances, and any other disclosed charges.

Customer is responsible for all taxes, duties, levies, assessments, bank charges, currency conversion charges, payment processor charges, withholding obligations, and governmental charges associated with the Services, excluding taxes based on RUU’s net income unless otherwise required by law.

Subscription Renewal; Trial Conversion; Cancellation

Unless otherwise stated in an applicable Order Form, paid subscriptions automatically renew for successive billing periods until canceled in accordance with this Agreement. By selecting a paid subscription or allowing a trial to convert into a paid subscription, Customer authorizes recurring charges until cancellation becomes effective.

To avoid renewal or post-trial billing, Customer must cancel before the applicable renewal date or trial conversion deadline. Cancellation is effective prospectively and prevents future renewals. Cancellation does not entitle Customer to a refund for prior charges, the then-current billing period, unused time, setup work, Production Activation, usage, telephony costs, or custom work, except where required by law or expressly agreed by RUU in writing.

Failure to use the Services, failure to complete onboarding, failure to activate live workflows, dissatisfaction with results, forgetting to cancel, changing payment methods, disabling integrations, deleting leads, or sending informal messages outside the official cancellation method does not cancel the subscription and does not waive payment obligations.

Non-Refundable Charges

To the maximum extent permitted by law, all Fees are final and non-refundable once charged. This includes subscription fees, setup fees, onboarding fees, Production Activation fees, pilot fees, workflow configuration fees, voice setup fees, call infrastructure fees, telephony fees, usage fees, overage charges, custom development fees, integration preparation fees, management fees, support fees, prepaid credits, add-on fees, and renewal charges.

RUU provides a managed, business-specific service. Once RUU begins reviewing Customer materials, configuring call flows, preparing business knowledge, setting up phone routing, training or configuring AI behavior, reviewing scripts, testing scenarios, provisioning resources, preparing integrations, reserving capacity, or performing related work, Customer receives value that cannot be returned.

Any refund, credit, concession, waiver, extension, or accommodation provided by RUU is discretionary unless required by law. A discretionary accommodation in one instance does not create any obligation to provide the same or similar accommodation in another instance.

Payment Failures; Collection; Chargebacks

If Customer’s payment method fails, RUU may retry the charge, request updated payment information, suspend or limit the Services, pause live call workflows, disable dashboard access, stop campaigns, withhold deliverables, or terminate the Account. Customer remains responsible for all unpaid amounts.

If Customer believes a charge is incorrect, Customer must promptly contact RUU through the official billing support channel and provide sufficient information to investigate the issue. Improper chargebacks, payment reversals, or disputes may result in immediate suspension, termination, recovery of chargeback fees, collection activity, and refusal of future service.

A charge is not unauthorized merely because Customer forgot to cancel, did not use the Services, misunderstood renewal terms, failed to read notices, failed to access the dashboard, changed its mind, no longer needs the Services, or did not complete production onboarding.

Customer Content; Licenses; Responsibilities

Customer retains ownership of Customer Content. Customer grants RUU a non-exclusive, worldwide, royalty-free license to host, copy, process, transmit, display, analyze, transform, generate outputs from, store, modify as technically necessary, and otherwise use Customer Content for the purpose of providing, securing, maintaining, supporting, improving, and enforcing the Services.

Customer represents and warrants that it has all rights, consents, permissions, licenses, notices, and lawful bases required to submit Customer Content to RUU and to permit RUU to process Customer Content through the Services. Customer is responsible for the accuracy, quality, legality, reliability, and appropriateness of Customer Content.

Customer must not submit contact lists, recordings, personal data, scripts, business claims, or other materials that are unlawful, misleading, infringing, unauthorized, deceptive, discriminatory, abusive, or otherwise prohibited by this Agreement.

Calling Compliance; Consent; Telemarketing; Recording Laws

Customer is solely responsible for ensuring that all calls, campaigns, contacts, call lists, scripts, prompts, recordings, disclosures, notices, and workflows comply with all applicable laws and regulations. These may include, depending on Customer’s jurisdiction and use case, telephone consumer protection laws, telemarketing laws, do-not-call rules, call recording consent laws, privacy laws, advertising laws, consumer protection laws, sector-specific regulations, and rules governing artificial or prerecorded voice communications.

Customer is responsible for determining whether each communication is transactional, informational, marketing, promotional, telemarketing, sales-related, service-related, healthcare-related, financial, debt-related, regulated, or otherwise subject to specific legal requirements. RUU does not provide legal advice and does not determine whether Customer’s call lists, call purposes, scripts, contact sources, or workflows are legally compliant.

Customer must obtain and maintain all legally required consents, permissions, notices, opt-outs, suppression lists, recording disclosures, and records of consent. Customer must not use the Services to place unlawful calls, contact persons without required consent, evade do-not-call obligations, misrepresent caller identity, conceal the nature of a call, or conduct prohibited outreach.

AI Output; Transcripts; Human Review

The Services may use artificial intelligence, speech recognition, speech synthesis, natural language processing, classification, summarization, and automation. Customer acknowledges that AI systems are probabilistic and may produce outputs that are inaccurate, incomplete, delayed, misleading, inappropriate, or otherwise unsuitable for Customer’s intended purpose.

Call recordings, transcripts, summaries, intent classifications, disposition labels, lead scores, extracted fields, routing recommendations, and other outputs may contain errors. Customer is responsible for reviewing, validating, testing, approving, and monitoring workflows and outputs, especially before relying on them for business decisions, customer follow-up, scheduling, fulfillment, billing, compliance, or escalation.

RUU does not warrant that AI outputs will be accurate, complete, lawful, uninterrupted, error-free, non-offensive, or suitable for any particular use. Customer must maintain appropriate human oversight for sensitive, regulated, urgent, high-value, or business-critical workflows.

Prohibited Uses

Customer may not use the Services to engage in, facilitate, or attempt any unlawful, harmful, abusive, deceptive, or unauthorized activity. Prohibited uses include, without limitation, unlawful telemarketing, spam, robocalling without required consent, harassment, threats, fraud, impersonation, deceptive lead generation, misleading caller identification, unlawful debt collection, unauthorized collection of sensitive data, scraping, credential theft, malware, security abuse, or violation of third-party rights.

Customer may not use the Services for emergency response, life-safety systems, medical diagnosis, legal advice, financial advice, insurance determinations, credit decisions, employment decisions, housing eligibility, government benefits, or other high-risk determinations unless RUU expressly approves the use in writing and all required safeguards are implemented.

Customer may not reverse engineer, copy, modify, benchmark for competitive purposes, resell, sublicense, or use the Services to build a competing product without RUU’s written authorization.

No Guaranteed Outcomes

RUU may help businesses answer calls, follow up with leads, confirm orders, capture appointment requests, log conversations, create transcripts, route inquiries, and improve workflow visibility. However, RUU does not guarantee revenue growth, profit, appointment volume, RTO reduction, lead conversion, ad performance, staffing savings, customer satisfaction, call completion, successful collections, successful bookings, or any other business outcome.

Any calculator, projection, example, scenario, dashboard preview, estimate, sales illustration, performance statement, or use-case narrative is illustrative only and not a guarantee. Results depend on factors outside RUU’s control, including Customer’s market, offers, products, lead quality, customer behavior, pricing, compliance, fulfillment, staff follow-up, workflows, and operational decisions.

Intellectual Property

RUU and its licensors retain all right, title, and interest in and to the Services, including software, interfaces, dashboards, workflows, templates, prompts, methods, designs, architecture, documentation, models, configurations, processes, trade secrets, know-how, brand assets, and all related intellectual property rights.

Customer receives only a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Services during the applicable subscription term and solely in accordance with this Agreement. No rights are transferred except as expressly stated.

Customer may not remove proprietary notices, copy RUU workflows, extract templates, reuse prompt structures, reproduce dashboard designs, or use RUU materials outside the Services without written permission.

Platform Data; Improvements; Feedback

RUU may collect and use Platform Data for operations, analytics, product improvement, security, reliability, fraud prevention, abuse detection, benchmarking, reporting, and service development. Platform Data does not include Customer Content in a form that directly identifies Customer or an individual.

If Customer provides suggestions, ideas, feedback, requests, comments, or recommendations regarding the Services, Customer grants RUU a perpetual, irrevocable, worldwide, royalty-free right to use such feedback without restriction or compensation.

Third-Party Services and Integrations

The Services may use or integrate with third-party providers, including telephony providers, cloud infrastructure providers, payment processors, AI providers, calendar systems, CRM systems, email providers, analytics tools, messaging providers, automation platforms, and other technology vendors.

Customer acknowledges that third-party terms, availability, fees, API limits, outages, policy changes, and technical restrictions may affect the Services. RUU is not responsible for third-party failures outside its control. RUU may add, remove, replace, or modify third-party providers at any time.

Where Customer connects a third-party account, Customer authorizes RUU to access, transmit, and process information from that account as necessary to provide the Services. Customer is responsible for ensuring it has authority to connect such accounts and that any integration complies with applicable laws and third-party terms.

Support; Scope Limitations

RUU may provide support, onboarding, managed setup, workflow configuration, launch assistance, or maintenance depending on the applicable plan. Unless expressly stated in an Order Form, support does not include unlimited custom development, unlimited revisions, custom legal review, emergency response, custom compliance advice, bespoke CRM development, guaranteed response times, or work outside the purchased scope.

RUU may determine reasonable limits on configuration requests, script revisions, workflow complexity, integration work, support channels, and response times. Additional work may require additional Fees.

Availability; Maintenance; Service Changes

RUU aims to provide reliable Services but does not guarantee uninterrupted availability, call connection, call quality, model latency, transcript accuracy, campaign completion, recording availability, dashboard availability, or integration performance unless a separate written service level agreement expressly provides otherwise.

The Services may be unavailable, delayed, interrupted, or degraded due to maintenance, updates, internet issues, telephony provider issues, cloud provider issues, AI provider issues, payment processor issues, security events, force majeure events, capacity limits, configuration errors, Customer misuse, or other causes.

RUU may perform maintenance, deploy changes, update models, change providers, modify features, remove features, suspend workflows, or make operational changes as necessary or appropriate.

Suspension and Termination

RUU may suspend or terminate the Services, in whole or in part, immediately if Customer fails to pay Fees, violates this Agreement, creates legal or compliance risk, uses unlawful contact lists, initiates improper chargebacks, threatens platform security, misuses the Services, violates third-party rights, or creates operational, reputational, or financial risk.

Customer may cancel as provided in this Agreement and the applicable plan terms. Termination or cancellation does not relieve Customer of payment obligations accrued before the effective date of termination or cancellation.

Upon termination, Customer’s right to access the Services ends, live workflows may stop, dashboard access may be disabled, unpaid Fees become due, and RUU may delete or retain data in accordance with its retention practices and legal obligations.

Data Retention and Deletion

RUU may retain Customer Content, Call Data, account data, billing records, logs, security records, backups, and other information for the period necessary to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, maintain records, or protect RUU and third parties.

Customer is responsible for exporting or preserving any information it requires before cancellation or termination where export functionality is available. RUU is not obligated to retain Customer data indefinitely.

Confidentiality

Each party may receive non-public confidential information from the other. Confidential information includes business information, technical information, pricing, workflows, call scripts, customer lists, product plans, security information, and other information reasonably understood to be confidential.

Each party will use confidential information only to perform under this Agreement and will protect it using reasonable care. Confidentiality obligations do not apply to information that is publicly available without breach, already known without restriction, independently developed, lawfully received from a third party, or required to be disclosed by law.

Privacy; Personal Data

RUU’s processing of personal data is described in the RUU Privacy Policy. Customer represents that it has provided all notices, obtained all consents, and established all lawful bases required for RUU to process personal data, Call Data, caller information, lead data, recordings, transcripts, and other information submitted by Customer or processed through Customer’s workflows.

Where RUU processes personal data on behalf of Customer, additional data processing terms may apply. Customer remains responsible for its own privacy notices, consent mechanisms, retention decisions, caller disclosures, and responses to individuals whose data is processed through Customer’s use of the Services.

Security

RUU uses reasonable administrative, technical, and organizational measures designed to protect the Services. No system, however, is completely secure, and RUU does not guarantee absolute security.

Customer is responsible for securing its devices, credentials, integrations, networks, user permissions, and administrative access. Customer must promptly notify RUU of suspected unauthorized access or security incidents involving the Services.

Partner, Agency, Reseller, and White-Label Use

If Customer acts as an agency, consultant, referral partner, growth partner, reseller, strategic partner, or white-label partner, additional partner terms may apply. Unless expressly authorized in writing, Customer may not resell the Services, remove RUU branding, represent the Services as Customer’s own platform, create subaccounts for resale, promise unsupported terms, make unauthorized claims, or modify RUU legal, compliance, pricing, or billing terms.

Partner commissions, lead attribution, referral tracking, payout eligibility, partner dashboard access, co-selling support, and white-label availability are governed by the applicable partner agreement or written approval. White-label access is not automatically available and may be offered only to qualified strategic partners approved by RUU in writing.

Publicity; Trademarks

Customer may not use RUU’s name, logos, trademarks, screenshots, recordings, transcripts, dashboard images, demo materials, or brand assets without written permission except as expressly permitted by RUU.

RUU may identify Customer as a customer or partner in customer lists, sales materials, or marketing unless Customer notifies RUU in writing that it objects. Any case study, testimonial, performance claim, logo use, or public statement requires written approval.

Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” RUU DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AVAILABILITY, SECURITY, COMPLIANCE, CALL QUALITY, TRANSCRIPTION ACCURACY, OR ERROR-FREE OPERATION.

RUU DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, THAT CALLS WILL ALWAYS CONNECT, THAT AI RESPONSES WILL BE ACCURATE, THAT TRANSCRIPTS WILL BE COMPLETE, THAT RECORDINGS WILL ALWAYS BE AVAILABLE, THAT INTEGRATIONS WILL ALWAYS WORK, THAT RESULTS WILL MEET EXPECTATIONS, OR THAT CUSTOMER’S USE WILL COMPLY WITH LAWS APPLICABLE TO CUSTOMER.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RUU WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, ENHANCED, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST BUSINESS, LOST GOODWILL, LOST DATA, LOST CALLS, LOST LEADS, LOST ORDERS, LOST APPOINTMENTS, COST OF SUBSTITUTE SERVICES, BUSINESS INTERRUPTION, OR REPUTATIONAL HARM, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RUU’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) AMOUNTS PAID BY CUSTOMER TO RUU FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE THREE MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS.

Indemnification

Customer will defend, indemnify, and hold harmless RUU, SAVOIR, and their affiliates, officers, directors, employees, contractors, agents, licensors, providers, and partners from and against all claims, damages, losses, liabilities, penalties, fines, costs, and expenses, including reasonable attorneys’ fees, arising out of or relating to Customer’s use of the Services, Customer Content, call lists, campaigns, consent practices, recording practices, compliance failures, unlawful communications, misuse of AI outputs, business decisions, products or services, integrations, violation of this Agreement, violation of law, or violation of third-party rights.

RUU may assume exclusive control of any matter subject to indemnification at Customer’s expense, and Customer will cooperate with RUU’s defense.

Dispute Resolution; Governing Law

Before filing any claim, Customer agrees to contact RUU and attempt in good faith to resolve the dispute informally. Customer must provide written notice describing the dispute, requested relief, and supporting information. The parties will attempt to resolve the dispute for at least thirty days unless emergency relief is required.

Unless an Order Form states otherwise, this Agreement will be governed by the laws of the jurisdiction in which SAVOIR is legally incorporated or has its principal place of business, without regard to conflict-of-law rules. Courts located in that jurisdiction will have exclusive jurisdiction over disputes, except where applicable law requires otherwise.

Customer agrees that any dispute, claim, or proceeding arising out of or relating to this Agreement or the Services will be brought only in the courts or forums having jurisdiction over RUU’s principal place of business, except where applicable law requires otherwise.

Class Action Waiver

To the maximum extent permitted by law, disputes must be brought only on an individual basis and not as a class, collective, consolidated, representative, private attorney general, or mass action. This waiver does not apply where prohibited by law.

Changes to Terms

RUU may update this Agreement from time to time. If RUU makes material changes, it may provide notice by posting updated terms, updating the effective date, sending an email, displaying a dashboard notice, or using another reasonable method.

Customer’s continued use of the Services after updated terms become effective constitutes acceptance of the updated terms. If Customer does not agree to updated terms, Customer must stop using the Services and cancel its subscription.

Notices

RUU may provide notices by email, dashboard notice, website posting, invoice message, account message, or another reasonable method. Customer is responsible for keeping account and billing contact information current.

Legal notices to RUU should be sent to legal@ruu.savoir.ltd or another legal notice address designated by RUU. RUU may require notices to include Customer’s legal name, account email, company name, description of the matter, supporting information, and requested action.

Assignment; Force Majeure; Miscellaneous

Customer may not assign this Agreement or transfer its Account without RUU’s prior written consent. RUU may assign this Agreement in connection with a merger, acquisition, reorganization, financing, sale of assets, corporate transaction, or transfer to an affiliate.

RUU is not liable for delay or failure to perform due to events beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, labor disputes, internet outages, telephony provider failures, cloud provider failures, AI provider failures, government action, changes in law, power outages, cyberattacks, pandemics, payment processor issues, or other force majeure events.

If any provision is held unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable or severed if modification is not possible, and the remaining provisions will remain in effect. Failure to enforce a provision is not a waiver. This Agreement constitutes the entire agreement regarding the Services and supersedes prior or contemporaneous understandings on the same subject.

Survival

Sections relating to payment obligations, non-refunds, Customer Content licenses, Platform Data, intellectual property, confidentiality, privacy, security, disclaimers, limitation of liability, indemnification, dispute resolution, governing law, termination effects, and any provisions that by their nature should survive will survive cancellation, expiration, suspension, or termination.

Contact

Questions regarding this Agreement may be directed to:

RUU AI / SAVOIR
Email: legal@ruu.savoir.ltd
Website: https://ruu.savoir.ltd/