61%
of new and used vehicle shoppers contact the dealership by calling after a search, according to Invoca’s automotive marketing statistics.
Automotive AI call workflows
Answer sales and service calls before the customer moves on.
RUU helps dealerships and automotive businesses capture phone leads, service appointment requests, trade-in questions, test-drive calls, after-hours messages, and BDC follow-up needs with managed AI call workflows and dashboard-ready outcomes.
Built for sales floors, BDC teams, fixed-ops teams, service desks, and multi-rooftop groups.
RUU
Qualified lead record created
Caller intent, vehicle interest, department route, transcript, recording, and next action are ready for staff review.
The automotive phone gap
The buyer journey is digital. The decision still often becomes a call.
63%
of buyers in Cox Automotive’s 2025 Car Buyer Journey Study said an omnichannel approach would be ideal. Only 7% bought completely online.
64%
of service customers made a phone call to book an appointment in CDK’s appointment research, compared with 19% booking online.
Context only. These industry signals explain why dealership call handling matters; they are not claims of guaranteed RUU results.
Route the call by intent, not by guesswork.
Sales, service, BDC, parts, and handoff calls should not all land in the same voicemail pile.
Sales floor
Inventory, price, test drive Fixed ops
Appointments and status BDC follow-up
Lead response and reminders
Inventory, price, test drive Fixed ops
Appointments and status BDC follow-up
Lead response and reminders
Sales
Service
BDC
Parts / Other
Selected route: Inventory question
Vehicle interest captured for agent follow-up.
Explore Demo
Lead record interface
Turn the call into an appointment-ready record.
Appointment workflow
Caller intent becomes a clean next action for the right team.
RUU captures the call details that matter before a salesperson, advisor, or BDC rep follows up.
CallerJordan M. · returning web lead
IntentTest drive request
Vehicle2025 SUV inventory inquiry
TimelineThis weekend, flexible afternoon
StatusAppointment callback needed
EvidenceTranscript saved · Recording saved
SalesInventory, pricing, availability, trade-in, and test-drive calls routed by intent.
ServiceAppointments, status calls, recall questions, and advisor handoff notes captured.
BDCInternet lead callbacks, reminders, retries, no-shows, and follow-up outcomes logged.
Service calls should become visible next actions.
Fixed ops is too valuable for calls to disappear into hold queues, voicemails, or scattered callbacks. RUU can help capture the request, summarize the conversation, and log the next action for staff review.
Fixed ops queue
276M+ repair orders make service communication worth protecting.
NADA’s 2025 data reports more than 276 million repair orders and service-and-parts sales above $164 billion across franchised light-vehicle dealerships.
Service appointment request↗
Repair status call↗
Declined service follow-up↗
First-service reminder↗
Keep the lead moving after the first contact.
A dealership lead rarely ends with one call. RUU can support repeatable follow-up paths across no-answer callbacks, appointment reminders, post-visit messages, and service-to-sales signals.
RUU BDC follow-up loopOutcome: logged in dashboard
Internet lead callbackCapture lead source, vehicle interest, callback attempt, and response status.
No-answer retryTag the lead for retry timing, human review, or alternate follow-up route.
Test-drive confirmationConfirm appointment details and send the outcome to the team.
Post-visit follow-upRecord next steps, unresolved questions, and handoff needs.
Call attemptedCallback neededAppointment confirmedHuman handoff
AI handles the repeatable call layer. People handle the judgment calls.
RUU should not guess through negotiation, finance-sensitive questions, frustrated customers, warranty escalation, or other dealership conversations that need human judgment.
Price or negotiationFlag conversations that need a salesperson or manager instead of forcing the AI to continue.
Finance-sensitive questionRoute questions about approvals, contracts, or payment-sensitive details to humans.
Complaint or escalationCapture the concern, save the transcript, and mark human follow-up clearly.
VIP or fleet buyerHigh-value or complex requests can be flagged for immediate team review.
Rules
Define what the AI can answer, collect, route, or stop.
Review
Recordings and transcripts help staff understand what happened.
Approval
Live workflows begin only after setup, verification, and production approval.
Demo before live activation
See how RUU handles dealership calls before going live.
Explore sample sales leads, service appointment calls, trade-in inquiries, reminders, transcripts, recordings, and dashboard outcomes before activating live AI call handling.
DemoPlanVerificationApprovalLive calls
Ready to review the workflow?
Start with a demo account and compare how RUU can support sales, service, BDC, and handoff calls.