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RUU Terms of Use

 

These Terms of Use (“Terms”) are a legal agreement between you (“you” or “your”) and RUU Technologies Pvt. Ltd. (“RUU”, “we”, “us”, or “our”). They govern your access to and use of our websites, AI calling and receptionist platform, application programming interfaces (APIs), dashboards, and related products and services (collectively, the “Services”).

By accessing or using the Services, clicking to accept these Terms, or creating an account, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Services.

 

RUU PROVIDES THE SERVICES FOR BUSINESS AND PROFESSIONAL USE ONLY. THE SERVICES ARE NOT INTENDED FOR PERSONAL, FAMILY, OR HOUSEHOLD USE.

 

We may update these Terms from time to time. If we make material changes, we will provide notice as required by applicable law (for example, by email or through the dashboard). Unless otherwise stated in our notice, the updated Terms will be effective when posted. Your continued use of the Services after the updated Terms become effective constitutes your acceptance of the changes.

 

 

1. Eligibility and Account Registration

 

1.1 Eligibility

 

  • You must be at least 18 years old (or the age of legal majority in your jurisdiction) and capable of forming a binding contract to use the Services.

  • If you are using the Services on behalf of a company or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms. In that case, “you” and “your” refer to that entity.

 

1.2 Account Creation and Security

 

  • You may need to create an account to access certain features of the Services.

  • You agree to provide accurate, current, and complete information during registration and to keep it updated.

  • You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

  • You must promptly notify us if you become aware of any unauthorized access to or use of your account.

  • We reserve the right to suspend or terminate your account if we believe any information you provide is inaccurate, incomplete, misleading, or if you violate these Terms.

 

1.3 Business Use and Authorised Users

 

  • The Services are designed for use by business customers, including their employees, contractors, and other authorized users (collectively, “Authorized Users”).

  • You are responsible for all use of the Services by your Authorized Users and for ensuring that they comply with these Terms and any applicable policies.

 

2. Description of the Services

 

RUU provides infrastructure and software to power AI-based voice agents, including but not limited to:

 

  • AI Calling Agents that can place and receive calls, conduct multi-turn conversations, qualify leads, book meetings, provide support, and trigger workflows using your CRM, calendar, and other systems.

  • AI Receptionists that answer inbound calls, route calls, book appointments, capture information, respond to FAQs, and escalate to human staff when needed.

  • APIs, dashboards, and integrations that connect the voice agents with your CRM, ticketing systems, calendars, telephony providers, data warehouses, and other tools.

 

RUU may offer different plans or service tiers (for example, by call volume, feature set, or deployment model). Specific features, limits, and pricing for your plan are described in the order form, online plan selection, or other agreement between you and RUU.

 

We may add, change, or remove features from time to time, or offer beta, experimental, or pre-release features subject to additional or modified terms.

 

 

3. Your Responsibilities and Acceptable Use

 

3.1 Your Responsibilities

 

You are solely responsible for:

 

  • Your configuration of the Services, including call flows, scripts, prompts, knowledge bases, integrations, and retention settings.

  • The telephone numbers you use with the Services and any carrier relationships or telephony accounts you connect (for example, Telnyx, Twilio, DIDforSale, or other SIP providers).

  • The content of all calls, messages, and other communications made or received using the Services, including any statements, promises, or representations made to your customers or prospects.

  • The accuracy, quality, and legality of all data, information, recordings, prompts, knowledge base content, and other materials you or your Authorized Users provide, upload, or connect to the Services (“Customer Content”).

  • Ensuring that your use of the Services complies with all applicable laws, regulations, and industry standards in all jurisdictions where you or your end users are located or targeted, including telemarketing, privacy, and data protection laws.

 

3.2 Acceptable Use

 

You must not, and must not permit anyone else to, directly or indirectly:

 

  • Use the Services for any unlawful, harmful, fraudulent, misleading, or abusive purpose.

  • Use the Services to send spam, unsolicited marketing, or illegal robocalls, or otherwise violate the Telephone Consumer Protection Act (TCPA), Do Not Call rules, or any similar laws in other jurisdictions.

  • Use AI-generated voices or agents without obtaining all required consents and providing any required disclosures under applicable law (for example, informing call recipients that AI is being used and that calls may be recorded, where required).

  • Use the Services to collect, store, or transmit any sensitive or regulated data unless you have implemented appropriate safeguards and we have expressly agreed in writing to support such use.

  • Attempt to probe, scan, or test the vulnerability of any RUU systems or networks, or circumvent, disable, or otherwise interfere with security or access controls.

  • Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying models of any part of the Services, except to the extent expressly allowed by applicable law that cannot be overridden by contract.

  • Use the Services in a way that could damage, disable, overburden, or impair the operation of our infrastructure or interfere with others’ use of the Services.

  • Misrepresent your identity or affiliation or otherwise impersonate any person or entity when using the Services.

 

We may suspend or terminate your access to the Services, or disable particular campaigns, numbers, or configurations, if we reasonably believe that your use (or your end users’ use) violates these Terms, applicable law, or presents a security, fraud, or reputational risk.

 

3.3 Telemarketing and Calling Compliance

 

You acknowledge that AI-generated or AI-assisted voice calls are generally treated as “artificial or prerecorded” calls under many telemarketing laws and regulations, including the TCPA and similar laws, and that additional consent and disclosure obligations may apply to such calls.

 

Without limiting the generality of the above, you are solely responsible for:

 

  • Obtaining and documenting all consents required to make calls or send messages using the Services, including any prior express or prior express written consent where required.

  • Honoring opt-out requests, maintaining and respecting internal and national Do Not Call lists, and complying with any applicable time-of-day or frequency restrictions on calls.

  • Ensuring that any call scripts, opening disclosures, and other content used with the Services comply with applicable laws and industry guidelines.

  • Determining whether your use cases involve regulated sectors (such as healthcare, financial services, or elections) and ensuring appropriate compliance.

 

RUU does not provide legal advice and does not guarantee that your use of the Services will be compliant with any particular law. You should consult your own legal counsel regarding your obligations.

 

 

4. Customer Content, Call Data, and AI Outputs

 

4.1 Customer Content and Call Data

 

“Customer Content” includes any prompts, scripts, documents, knowledge base entries, contact lists, configuration files, CRM data, and other content you or your Authorized Users provide to or through the Services.

 

“Call Data” includes call metadata (such as phone numbers, timestamps, call durations, routing information), call recordings, and transcripts generated when using the Services.

 

You retain all rights in and to your Customer Content and Call Data, subject to the rights you grant to us below.

 

4.2 AI-Generated Outputs

 

When you use the Services, you may receive AI-generated responses, including spoken audio, text transcripts, classifications, summaries, or other outputs (“Outputs”). Outputs may be generated using RUU’s models and/or third-party models.

 

Subject to these Terms and applicable law, and as between you and RUU, you own your Outputs to the extent permitted by law. You are responsible for how you use the Outputs, including reviewing them for accuracy and suitability before relying on or acting on them.

 

Because of the nature of machine learning, similar or identical Outputs may be generated for multiple users based on similar inputs. Outputs are not guaranteed to be unique.

 

4.3 Licenses to RUU

 

You grant RUU a worldwide, non-exclusive, royalty-free license to use, host, store, reproduce, adapt, modify, translate, create derivative works from, and otherwise process your Customer Content, Call Data, and Outputs (together, “Customer Materials”) solely as necessary to:

 

  • Provide, maintain, secure, and support the Services;

  • Operate integrations, analytics, logging, monitoring, and troubleshooting;

  • Enforce these Terms and investigate potential abuse or violations; and

  • Comply with legal obligations.

 

If, in addition, you opt in (via your account settings or a separate agreement) to allow us to use Customer Materials to train, evaluate, or improve our models and Services, then you grant RUU an additional license to use Customer Materials for these purposes, subject to any restrictions described at the time of opt-in. You may be able to change these training preferences going forward, but changes will not affect uses already performed.

 

4.4 Your Representations and Warranties

 

You represent and warrant that:

 

  • You have obtained all rights, permissions, and consents necessary to provide Customer Materials to the Services and to grant the licenses described in these Terms.

  • Your provision of Customer Materials and our use of them in accordance with these Terms will not infringe, misappropriate, or violate any third-party rights, or any law or regulation.

You must not provide Customer Materials that are unlawful, defamatory, obscene, infringing, or otherwise objectionable.

 

4.5 Data Storage and Call Recording Location

 

Depending on your configuration, call recordings and transcripts may be stored:

 

  • Locally on your own telephony infrastructure (for example, FreeSWITCH or other on-premise systems that you control),

  • In cloud infrastructure that you configure and control, or

  • In RUU-managed storage, where this is expressly offered as part of your plan.

 

You are responsible for configuring and managing retention settings, deletion policies, and storage locations consistent with your legal and contractual obligations.

 

 

5. Privacy and Data Protection

 

Our collection, use, and disclosure of personal data through the Services are described in our Privacy Policy, which is incorporated into these Terms by reference. You must review and agree to our Privacy Policy before using the Services.

 

Where required by law or by separate agreement (for example, for certain business customers acting as data controllers), we may enter into a separate data processing agreement that governs our processing of personal data on your behalf.

 

You are responsible for providing all notices and obtaining all consents necessary to allow RUU to process personal data in connection with the Services, and for configuring the Services in a manner that is consistent with your legal obligations.

 

If you use the Services to process personal data of individuals located in jurisdictions with special data protection laws (such as the European Economic Area, the United Kingdom, California, or other regions), you are responsible for ensuring compliance with those laws, including any requirements around call recording, data export, data subject rights, and international data transfers.

 

 

6. Third-Party Services and Integrations

 

The Services may allow you to connect or integrate with third-party products or services, such as telephony carriers, CRM systems, calendars, ticketing systems, data warehouses, or other software (“Third-Party Services”).

 

When you enable a Third-Party Service, you authorize RUU to exchange relevant data with that Third-Party Service as necessary to enable the integration. Your use of Third-Party Services is governed by the terms and privacy policies of the providers of those services, and RUU is not responsible for Third-Party Services.

 

RUU does not control and is not responsible for Third-Party Services or any acts or omissions of third-party providers. We do not warrant or support Third-Party Services and are not liable for any damages or losses arising from your use of them.

 

 

7. Subscription Plans, Fees, and Payment

 

7.1 Subscription Plans and Usage

 

Access to certain features of the Services may require a paid subscription or usage-based plan. Plan details, including pricing, call limits, user seats, and included features, are described on our website, in our dashboard, or in a separate order form or agreement.

 

We may offer:

 

  • Recurring subscription plans (for example, monthly or annual);

  • Usage-based charges tied to call minutes, number of concurrent calls, or similar metrics; and

  • Additional paid add-ons such as premium support, dedicated infrastructure, or custom integrations.

 

7.2 Fees and Billing

 

  • You agree to pay all fees associated with your selected plan, plus any applicable taxes.

  • Unless otherwise stated, subscription fees are billed in advance and are non-refundable.

  • Usage-based fees (for example, usage over included quotas) may be billed in arrears.

  • You authorize us (and our payment processors) to charge your provided payment method on a recurring basis for subscription fees, usage fees, and any other amounts you owe.

  • If your payment method fails or your account is past due, we may suspend or limit your access to the Services until payment is received.

 

7.3 Changes to Fees

 

We may change our pricing or plan structures from time to time. We will provide advance notice of price changes applicable to you, as required by law. Any price changes will take effect at the start of your next billing period unless otherwise stated. If you do not agree to the new prices, you must cancel your subscription before the changes take effect.

 

7.4 Taxes

 

Fees do not include any taxes, levies, duties, or similar assessments (collectively, “Taxes”). You are responsible for paying all Taxes associated with your purchases, excluding taxes based on RUU’s net income.

 

 

8. Term, Suspension, and Termination

 

8.1 Term

 

These Terms remain in effect from the time you first accept them until terminated in accordance with this Section.

 

8.2 Suspension

 

We may suspend your access to the Services, in whole or in part, immediately and without notice if we reasonably believe that:

 

  • You or your Authorized Users have violated these Terms or any applicable law;

  • Your use of the Services poses a security, fraud, or operational risk to RUU, the Services, or others; or

  • Suspension is required to comply with legal obligations or law enforcement requests.

 

We will make a reasonable effort to notify you of the reasons for suspension where legally permitted and to restore access once the issue is resolved.

 

8.3 Termination by You

 

You may stop using the Services at any time and may terminate your subscription or account by following the instructions in your account settings or applicable order form. Unless otherwise provided in a separate agreement, fees already paid are non-refundable and termination will be effective at the end of your current billing period.

 

8.4 Termination by RUU

 

We may terminate your account or your access to the Services (in whole or in part):

 

  • For cause, if you materially breach these Terms and fail to cure the breach within a reasonable time after receiving notice;

  • Immediately if your breach is incapable of cure, you repeatedly breach these Terms, or your use of the Services exposes us to legal or regulatory risk; or

  • For convenience, with advance notice in accordance with any separate agreement or applicable law.

 

8.5 Effect of Termination

 

Upon termination of your account or subscription:

 

  • Your right to access and use the Services will cease.

  • We may (but are not obligated to) delete or anonymize Customer Materials associated with your account after a retention period consistent with our policies and any applicable law.

  • Certain sections of these Terms will survive termination, including those relating to fees owed, proprietary rights, confidentiality, disclaimers, limitations of liability, and dispute resolution.

 

You are responsible for exporting any data you wish to retain before your account is closed, subject to any separate data processing or retention agreements.

 

 

9. Intellectual Property Rights

 

9.1 RUU IP

 

As between you and RUU, all rights, title, and interest in and to the Services, including all software, models, algorithms, documentation, designs, logos, and other materials we provide (collectively, “RUU Materials”), are owned by RUU or its licensors and are protected by intellectual property and other laws.

 

Except for the limited rights expressly granted to you in these Terms, we reserve all rights in and to the RUU Materials.

 

9.2 Limited License

 

Subject to your compliance with these Terms and any applicable plan limitations, RUU grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services for your internal business purposes during the term of your subscription or access.

 

You may not:

 

  • Copy, modify, or create derivative works based on the Services or RUU Materials;

  • Rent, lease, sell, assign, sublicense, or otherwise transfer rights in the Services to any third party (except to your Authorized Users as permitted by your plan);

  • Remove or alter any proprietary notices or labels on the Services or RUU Materials; or

  • Use the Services in any manner that infringes or misappropriates any intellectual property or proprietary right of RUU or any third party.

 

9.3 Feedback

 

If you provide any feedback, suggestions, ideas, or other comments about the Services (“Feedback”), you grant RUU a perpetual, irrevocable, worldwide, non-exclusive, royalty-free, fully sublicensable right to use and exploit the Feedback without restriction or obligation to you. RUU has no obligation to use any Feedback.

 

 

10. Confidentiality

 

10.1 Definition

 

“Confidential Information” means non-public information that one party (“Discloser”) discloses to the other party (“Recipient”) in connection with these Terms or the Services, that is identified as confidential or that should reasonably be understood to be confidential given the nature of the information and the circumstances of disclosure. Confidential Information includes business plans, technical information, product designs, source code, security information, and information about security incidents.

 

Confidential Information does not include information that:

 

  • Is or becomes generally available to the public through no fault of the Recipient;

  • Was known to the Recipient prior to disclosure by the Discloser;

  • Is received by the Recipient from a third party without breach of any obligation of confidentiality; or

  • Is independently developed by the Recipient without use of or reference to the Discloser’s Confidential Information.

 

10.2 Obligations

 

The Recipient will:

 

  • Use the Discloser’s Confidential Information only as necessary to perform its obligations and exercise its rights under these Terms;

  • Not disclose the Discloser’s Confidential Information to any third party except to its affiliates, employees, contractors, professional advisors, and service providers who need to know it and are bound by confidentiality obligations at least as protective as those in these Terms; and

  • Protect the Discloser’s Confidential Information using at least reasonable care.

 

The Recipient may disclose Confidential Information to the extent required by law or legal process, provided that (where legally permitted) it gives the Discloser prompt notice and cooperates in any effort to limit or challenge the disclosure.

 

 

11. Disclaimers

 

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES AND ALL CONTENT, OUTPUTS, AND MATERIALS PROVIDED THROUGH THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.

 

RUU AND ITS AFFILIATES, LICENSORS, AND SUPPLIERS EXPRESSLY DISCLAIM ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

 

Without limiting the foregoing, we do not warrant that:

 

  • The Services will be uninterrupted, error-free, secure, or available at any particular time;

  • The Services will be compatible with your systems, carriers, or devices;

  • The Outputs or any other content generated by or accessed through the Services will be accurate, reliable, or suitable for any particular purpose; or

  • Defects will be corrected.

 

You are solely responsible for determining whether the Services and Outputs are appropriate for your use cases and legal obligations. You should not rely on the Services or Outputs as a substitute for professional advice (legal, medical, financial, or otherwise).

 

 

12. Limitation of Liability

 

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

 

  • NEITHER RUU NOR ITS AFFILIATES, LICENSORS, OR SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, GOODWILL, OR DATA, ARISING OUT OF OR IN CONNECTION WITH THE SERVICES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

  • RUU’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO RUU FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, AND (B) ONE HUNDRED U.S. DOLLARS (US $100).

 

These limitations apply to all claims, whether based on contract, tort, negligence, strict liability, or any other theory, and regardless of whether any limited remedy fails of its essential purpose.

 

Some jurisdictions do not allow limitations on implied warranties or the exclusion or limitation of certain damages, so some of the above limitations may not apply to you to the extent prohibited by law.

 

 

13. Indemnification

 

To the maximum extent permitted by law, you will indemnify, defend, and hold harmless RUU and its affiliates, officers, directors, employees, and agents from and against any claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

 

  • Your use of the Services (including use by your Authorized Users);

  • Your Customer Materials and any calls or communications made using the Services;

  • Your violation of these Terms or any applicable law; or

  • Your infringement, misappropriation, or violation of any third-party rights (including intellectual property or privacy rights).

 

We may, at our option and expense, assume the exclusive defense and control of any matter subject to indemnification. In that case, you agree to cooperate with us in the defense of such claims.

 

 

14. Governing Law and Dispute Resolution

 

14.1 Governing Law

 

These Terms and any dispute or claim arising out of or relating to them or the Services will be governed by and construed in accordance with the laws of India, without regard to conflict-of-law principles.

 

14.2 Dispute Resolution

 

The parties will first attempt to resolve any dispute, controversy, or claim arising out of or relating to these Terms or the Services (a “Dispute”) through good-faith negotiations.

 

If the parties are unable to resolve the Dispute within thirty (30) days after written notice of the Dispute, the Dispute shall be finally resolved by binding arbitration conducted in accordance with the Arbitration and Conciliation Act, 1996 (India), by a sole arbitrator appointed in accordance with that Act. The seat and venue of arbitration will be Pune, India, and the language of the arbitration will be English.

 

The arbitrator’s award will be final and binding on the parties and may be enforced in any court of competent jurisdiction. Nothing in this Section prevents either party from seeking interim or injunctive relief in a court of competent jurisdiction (including to protect its confidential information or intellectual property).

 

 

15. Export and Sanctions Compliance

 

You must comply with all applicable export control, sanctions, and trade laws and regulations in connection with your use of the Services. You represent and warrant that you are not:

 

  • Located in, or a resident or national of, any country or territory that is subject to comprehensive trade or economic sanctions; or

  • A person or entity listed on any government sanctions or restricted-party list.

 

You must not use the Services for any purpose prohibited by applicable export or sanctions laws, including nuclear, chemical, or biological weapons proliferation, or development of missile technology.

 

 

16. Changes to the Services and Terms

 

We may modify or discontinue all or part of the Services at any time, with or without notice, subject to any separate agreement we have with you and applicable law. If we discontinue the Services in a way that materially impacts your existing paid subscription, we will use reasonable efforts to provide advance notice and, where appropriate, a pro rata refund of prepaid, unused fees.

 

We may update these Terms as described at the beginning of this document. If you do not agree to the updated Terms, you must stop using the Services.

 

 

17. Miscellaneous

 

  • Entire Agreement. These Terms, together with any order forms, supplemental terms, and policies referenced in them (including our Privacy Policy and any applicable data processing agreement), constitute the entire agreement between you and RUU regarding the Services and supersede all prior or contemporaneous agreements on the same subject.

  • Order of Precedence. If there is a conflict between these Terms and any separately signed agreement or order form between you and RUU, that signed agreement or order form will control for the conflicting subject matter.

  • Assignment. You may not assign or transfer these Terms or any rights or obligations under them, by operation of law or otherwise, without our prior written consent. We may assign these Terms without your consent, including to an affiliate or in connection with a merger, acquisition, or sale of assets.

  • No Third-Party Beneficiaries. These Terms do not create any third-party beneficiary rights.

  • Waiver. Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

  • Severability. If any provision of these Terms is held to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

  • Notices. We may provide notices to you by email, through the Services, or by posting on our website. You must send legal notices to us at the contact details provided on our website or as otherwise notified to you.

 

18. Contact Us

 

If you have questions about these Terms or the Services, please contact:

RUU
Attn: Legal
Email: legal@ruu.savoir.ltd (or other designated legal contact)