Scale Your Voice Operations with AI That Sounds Human

For outbound calls, upload a CSV of contacts to the web dashboard or trigger them via CRM webhook (e.g., when a lead status changes to "qualified"). The system intelligently schedules based on time zones, do-not-call lists, and volume limits, then dials directly via our high-speed Telnyx integration and awaits pickup. For inbound calls, customers dial your business number (routed through Telnyx or your existing SIP trunk). The signal is instantly routed directly to our AI Audio Server, allowing the AI to answer in under 300ms with your custom greeting.

Before speaking, the AI agent queries CRM data (contact name, company, last interaction, deal stage, custom fields), call history (previous conversations, transcripts, sentiment scores, action items), campaign scripts (pre-defined flows, objection handling, qualification questions), and real-time events (open tickets, recent purchases, website activity)—all in parallel during ring time, enabling a fully contextual greeting like "Hi Sarah, this is Alex from Acme Corp following up on your demo request from yesterday."

The AI agent handles conversations using Whisper Large-v3 speech-to-text (50–80ms conversion with 95%+ accuracy despite noise/accents), LLaMA 3.1 8B language reasoning (30ms first response for intent processing, objections, next steps), Kokoro text-to-speech (40ms/chunk with natural prosody/emotion), and RVC V2 voice cloning (30ms brand voice application), achieving 300–500ms total latency—faster than human reaction time for natural flow without pauses. Conversation logic covers objection handling ("I'm not interested" → gentle probing on pain points), question answering (pricing from knowledge base or sales transfer), multi-turn reasoning (context retention over 10+ turns), and interruption handling (graceful mid-sentence stops and responses).

Throughout the call, the AI agent qualifies leads with BANT questions (Budget, Authority, Need, Timeline) and scores responses, books meetings ("Would Thursday at 2pm work?") by checking Cal.com availability and sending confirmations, updates CRM (marks "interested," adds notes, changes stages, creates tasks), transfers to humans ("Let me connect you with Sarah—she has full context"), and schedules callbacks ("I'll call next Tuesday at 10am—does that work?").

If the AI detects high-intent language ("I want to buy," "send contract"), emotional escalation (frustration, confusion, anger), beyond-knowledge questions, or explicit human requests, it performs a warm transfer by introducing the human agent by name, summarizing the conversation, and handing off—with a context popup showing full transcript, CRM data, sentiment, and next steps, ensuring no customer repetition.

After the call ends, the system automatically transcribes the full conversation (stereo: left=customer, right=AI), analyzes sentiment (positive/neutral/negative, flags escalations), extracts action items ("pricing sheet requested," "follow-up in 3 days," "enterprise list"), updates CRM with outcome, duration, recording, transcript, and next steps, triggers workflows (emails, calendar reminders, Slack notifications), and logs analytics (success rates, duration, objections, funnels)—with local storage (no per-minute fees like Telnyx/Twilio) and automatic compliance checks for consent/opt-outs.